Dns Record Caching

When you type a domain name in your web browser, it makes a request to your (ISP) internet service provider's dns servers. Those dns servers in turn query the nameservers for the domain to get the ip address (dns records).

These records can be cached on your ISP's dns servers for several hours and is why it can take a little while to see any dns / nameserver changes you make.

TTL (Time To Live)

The amount of time other dns servers cache records is controlled by the Time To Live (TTL) setting for the dns record. Resolving Nameservers (your ISP) will see the changes (fetch the new records) depending on when the old dns record's TTL expires in their cache. Since different nameservers will have retrieved the original record at different times, their cache will also expire at different times causing some nameservers to see the changes sooner while others take longer.

You can use our realtime dns tool to check the TTL for your dns records and to verify that your dns records are correct.

For dns records created using our Domain Essentials package, you can change the TTL value via our control panel.

Domain Registry Nameservers TTL
When you list the main nameservers for your domain, they are also dns records, but are set directly at the domain registry. The TTL for those nameserver records, anywhere from a few hours up to 48 hours, is controlled by each domain extension's registry and cannot be changed. Thus, when you change these nameservers, the time it takes to complete is set by each domain's registry.

Website Not Showing

Are your nameservers correct? What you've listed in your Misk.com Control Panel under Nameservers is controlling where your domain is pointing.

If your website is not showing, it could be one of three issues:

  1. Nameserver changes still propagating at the registry (within minutes for most extensions, some can take a few hours after change)
  2. Your ISP has the old records cached (up to a few hours after change)
  3. There's an issue with your host. Contact your host to verify the correct nameservers and check to make sure everything is setup correctly on their end. The domain may not be setup on their servers yet.

You can use our realtime dns tool to verify that your dns records are correct.

Contact Support

support@misk.com

We generally respond within hours on weekdays. Holidays and weekends may take longer.

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