If you are not receiving a specific Email Error or Bounced Message please review the list of Other Email Issues below to find a solution to your problem.

I just setup my POP email account and I can't receive any messages

Note: It takes 12 - 24 hours for all new POP email addresses to fully propagate across the internet.

1. Check email client settings.
   • Make sure that the POP and SMTP servers are listed as pop.misk.com and smtp.misk.com.
2. Check that the username is listed as your full email address and verify your password.
3. Try logging into the Webmail Client to verify your username and password.
4. Change your password through your Misk control panel if you still cannot receive email.

I can't receive any emails

1. Try logging into the Webmail Client to verify your username and password.
2. Check that the username is listed as your full email address and verify your password.
3. Make sure that the POP server is listed as pop.misk.com.

I keep seeing the login box when I try to send or receive email

1. Make sure that you have entered the correct username and password.
   Note: The username should be listed as your full email address.
2. Try logging into the Webmail Client to verify your username and password.
3. Change your password through your Misk control panel.
   • Please remember to update your password in your email client.

Note: Also make sure that Caps Lock is turned off whenever you update or enter your password in a field.

I can send mail sometimes and other times I can't

1. Open your email client (e.g.: Outlook, Outlook Express, etc...).
2. Make sure that you have SMTP Authentication enabled.
   • This option will usually be located in the Advanced Settings (or similar section) for your Outgoing (SMTP) server.
3. Change the SMTP Port Number from 25 to 587.
   • This option is also located in the Advanced Settings (or similar section) for your Outgoing (SMTP) server.

Note: Changing the SMTP Port Number will prevent SMTP Blocking.

I didn't receive my test message at my Email Forwarding destination address and I didn't get a bounced message back

This problem usually lies with the destination address associated with your "Email Forwarding" address. If your email provider has a built-in Spam Filter, some or all of your messages sent through your "Email Forwarding" address will not be received. If you or the sender don't receive any bounced messages back, this is an indication of your email provider either picking up the message as Spam or blocking the usage of email sent through an "Email Forwarding" address.

You will need to contact your Destination Address Email Provider to find out why messages are being blocked on their end.

I am receiving duplicate messages in my email client

To determine if this issue lies with your email client or on our mail server, you may login to our Webmail Client and see if you are receiving duplicate messages. If you are, please contact us immediately at support@misk.com so that we can further assist you.

Please follow the steps below if you have determined that this is an issue with your email client and not our mail server.

1. Check your Message Rules to be sure that copies are not being made to the Inbox and make sure that all your rules end in Stop Processing actions.
2. Check the Task Manager to be sure that there is only one instance of your email client (e.g.: Outlook 2003) running.
   • Example: Two instances of outlook.exe running can produce two messages arriving at the same time.
3. If needed, you can delete or remove all your email accounts and then re-create them.
4. If you are still receiving duplicate messages, you may need to re-install your email client or contact the manufacturer of your email client to see if there are any corrupt files.

My email is getting stuck in the Outbox

Please visit http://support.microsoft.com/default.aspx?scid=kb;en-us;195922 .

I cannot receive email at my Email Forwarding Destination Address

Note: It takes 12 - 24 hours for all new "Email Forwarding" addresses to fully propagate across the internet.

1. Check that your domain is pointing to our nameservers (ns1.misk.com and ns2.misk.com).
   • You may perform a WHOIS lookup on your domain at our WHOIS Lookup Page.
   • If your domain name is pointed away from our nameservers, please Re-Enable Misk.com Nameservers.
2. Make sure you have spelled the Destination Address correctly.
3. Try adding multiple Destination Addresses.
   • You may separate each email address with a comma and a space (e.g.: yourself@hotmail.com, yourself@gmail.com).
   • Send a test message to your "Email Forwarding" address.
4. If you still cannot receive email at your Destination Address, contact your email provider to see if they are blocking any email.

If you are still having problems with your Email after reading through this troubleshooting guide, please contact our support team by email at support@misk.com or by phone at +1 845 896 4602. One of our support representatives will be more than happy to offer you further assistance in resolving this issue.