We have included a list of common email error codes along with explanations and suggested fixes.

I am receiving an error: you@yourdomain.com not present, password incorrect, or product expired.

If you are receiving this error please do the following:

Make sure the Email Address has been Created

1. Please visit http://www.misk.com and login to your "Control Panel" using your username and password.
2. Click on your domain name under "All Domains".
3. Click on Email Settings in the "Domain Actions" panel.

Your email address should be listed under the "Essentials - Email Addresses" or "Premium Email Packages - Email Addresses" sections.

Check your POP Email Expiration Date

1. Please visit http://www.misk.com and login to your "Control Panel" using your username and password.
2. Scroll to the bottom of the main "Control Panel" page to view the expiration date of your POP email address.

Updating your Password

If the email address exists and has not expired, please follow the instructions below to update the password for your email account.

1. Please visit http://www.misk.com and login to your "Control Panel" using your username and password.
2. Click on your domain name under "All Domains".
3. Click on Email Settings in the "Domain Actions" panel.
4. Click on Edit next to your email address.
5. Enter your new "Password" in the corresponding field and click Update Address.

I am receiving a message: mailbox is at or near capacity.

If you are receiving this message you may upgrade the storage space for your email account or free up space in your inbox by deleting unwanted messages.

Upgrading your Storage Space

If you do not wish to delete messages you may purchase an Upgraded Email Package for your email address. This will increase the storage space of your email address from 20 MB to 250 MB.

Please view our guide on Increasing Email Storage Space for more information.

Deleting Messages through Webmail

1. Login to the Webmail Client and take a look at the Quota bar.
   • If your mailbox has reached full capacity, you will see this at or near 100%.
2. Delete all unwanted messages and remove/purge them from the Trash folder.

Deleting Messages from your Email Client

If you are currently using an email client instead of our Webmail Client, you may need to adjust a setting in your email client itself.

Most email clients will allow you to "leave copies of messages on the server". This means that you will have a copy of the same message in your email client as well as on our server (in the Webmail Client). By de-selecting this option, messages will be downloaded off of our server but no copy will be made on the server. If you receive a lot of emails every day, this may be useful as you would not need to login to the Webmail Client and clear out your mailbox all the time.